Vulnerability Disclosure Policy
Last Modified: April 22nd, 2025
Last Reviewed: April 22nd, 2025

Telivy LLC (“Telivy”) provides enterprise-grade business communications and security services (“Services”) through a network of third party resellers(“Resellers”), and operates online websites at https://telivy.com and all subdomains, including:
portal.telivy.com
install.telivy.com
api-v1.telivy.com
as well as mobile and web applications, integrations, and plugins (collectively, the “Sites”) to provide information about the Services and to identify purchasers of the Services (“Customers”) as well as potential purchasers of the Services and to introduce them to Resellers. Telivy respects the privacy of others.
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Introduction
Telivy is committed to protecting the security of its customers’ information, and highly values the cooperative support of security researchers. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and submitting discovered vulnerabilities to us.   The policy also describes the systems and types of research to which it applies.
It is our goal that security researchers feel comfortable reporting vulnerabilities they’ve discovered – as set out in this policy – so we can fix them and keep our users’ information safe. We have developed this policy to reflect our values and set clear expectations for security researchers who share their expertise with us in good faith.
Telivy reserves the right to modify this policy at any time, without notice, in its sole discretion.

Authorization
If you comply with this policy during your security research, we will consider your research to be authorized, will review and assess the information you provide, and will not recommend or pursue legal action against you related to your research.
Telivy cannot authorize any activity on third-party products or websites or guarantee that third parties won’t pursue legal action against you. We aren’t responsible for your liability from actions performed on third party sites.
Do not do anything illegal or unethical as part of your security research. You are responsible for complying with national and local laws, restrictions, and regulations.
Guidelines
Under this policy, “research” means activities in which you:
Notify us immediately after you discover a real or potential security issue.
Avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
Only use exploits to the extent necessary to confirm a vulnerability’s presence.
Do not share publicly or privately any details or descriptions of your findings with any party other than Telivy.
Do not intentionally compromise the privacy or safety of Telivy personnel (e.g. users, partners), or any third parties.
Do not intentionally compromise the intellectual property or other commercial or financial interests of any Telivy personnel or entities or any third parties.
Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data, information, or vulnerability to anyone else.

Scope
All systems and services associated with the domains listed below are in scope:
telivy.com
portal.telivy.com
install.telivy.com
api-v1.telivy.com
Likewise, subdomains of each listed domain, unless explicitly excluded, are in scope. Vulnerabilities found in non-Telivy systems belonging to our vendors fall outside of this policy’s scope and should be reported directly to the vendor. If you aren’t sure whether a system or endpoint is in scope, contact us at security@telivy.com before starting your research.
Though we develop and maintain other internet-accessible systems or services, active research and testing may only be conducted on the systems and services within the scope of this document. If there is a system not in scope that you think merits testing, please contact us at security@telivy.com to discuss it first. We may increase the scope of this policy over time.

Rules of Engagement
Security researchers must not:
Test any system other than the system(s) set forth in the ‘Scope’ section above.
Disclose vulnerability information except as set forth in the ‘Reporting a Vulnerability’ and ‘Disclosure’ sections below.
Engage in physical testing of facilities or resources.
Engage in social engineering.
Engage in non-technical vulnerability testing.
Engage in “clickjacking.”
Send unsolicited email to Telivy users or employees, including “phishing” messages.
Execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks.
Introduce malware.
Test in a manner which could degrade the operation of Telivy systems; or intentionally impair, disrupt, or disable Telivy systems.
Test third-party applications, websites, or services that integrate with or link to or from Telivy systems,
Delete, alter, share, copy, retain, or destroy Telivy data, or render Telivy data inaccessible.
Exfiltrate data, establish command line access, establish a persistent presence on Telivy systems, or “pivot” to other Telivy systems.
Threaten or attempt to extort Telivy, make ransom requests, or otherwise act in bad faith.
Use third party testing sites, or otherwise use assets that you do not own and control.
Permit traffic to go through domains that you do not control.
Make duplicative submissions to Telivy.
Share publicly or privately any details or descriptions of your findings with any party other than Telivy.

Security researchers must:
Cease testing and notify us immediately upon discovery of a vulnerability or upon discovery of an exposure of nonpublic data.

Reporting a Vulnerability
We accept vulnerability reports at security@telivy.com. We do not support PGP-encrypted emails currently.
If your findings include newly discovered vulnerabilities that affect other users of a product or service and not solely Telivy, we may share your report with the other affected third parties. We will not voluntarily share your name or contact information without express permission.
By submitting reports via email, you are indicating that you have read, understand, and agree to this policy and consent to having the contents of the communication and follow-up communications stored on Telivy information systems.
In order to help us triage and prioritize submissions, your report should:
Adhere to all legal terms and conditions outlined in this policy.
Describe the vulnerability, where it was discovered, and the potential impact of exploitation.
Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
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Disclosure
Telivy is committed to the timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in the absence of a readily available corrective action increases risk. Accordingly, you are prohibited from sharing information about discovered vulnerabilities publicly or privately with any party other than Telivy, absent express permission from Telivy to disclose such information. It is understood and agreed that money damages would not be a sufficient remedy for any breach of this paragraph by you or your representative(s) and that Telivy shall be entitled to specific performance as a remedy for any such breach, including injunctive relief. Such remedy shall not be deemed to be the exclusive remedy for any such breach but shall be in addition to all other remedies available at law or equity to Telivy.